:root {
  --azul: #0d549e;
  --azul-escuro: #093d74;
  --azul-claro: #e8f1fb;
  --fundo: #f4f6f9;
  --cartao: #ffffff;
  --texto: #18202b;
  --suave: #5d6878;
  --borda: #e1e6ed;
  --verde: #1f8a4c;
  --verde-claro: #e5f5ec;
  --ambar: #a35f00;
  --ambar-claro: #fff3dc;
  --vermelho: #c0392b;
  --vermelho-claro: #fdecea;
  --roxo: #6b46c1;
  --roxo-claro: #f0ebfd;
  --raio: 10px;
  --sombra: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .08);
  color-scheme: light;
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  font-family: Inter, system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  font-size: 15px; line-height: 1.45; color: var(--texto); background: var(--fundo);
  -webkit-font-smoothing: antialiased;
}
a { color: var(--azul); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { margin: 0; line-height: 1.25; }
h1 { font-size: 22px; font-weight: 700; }
h2 { font-size: 16px; font-weight: 600; }
h3 { font-size: 14px; font-weight: 600; }
.carregando { padding: 48px 16px; text-align: center; color: var(--suave); }

/* ---------- Topo ---------- */
.topo { background: var(--azul); color: #fff; position: sticky; top: 0; z-index: 20; box-shadow: 0 1px 0 rgba(0,0,0,.08); }
.topo-int { max-width: 1200px; margin: 0 auto; display: flex; align-items: center; gap: 20px; padding: 0 16px; height: 56px; }
.marca { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 17px; color: #fff; white-space: nowrap; }
.marca:hover { text-decoration: none; }
.marca img { width: 28px; height: 28px; }
.nav { display: flex; gap: 2px; overflow-x: auto; flex: 1; min-width: 0; scrollbar-width: none; }
.nav::-webkit-scrollbar { display: none; }
.nav a { color: #d6e6f8; padding: 8px 12px; border-radius: 8px; white-space: nowrap; font-weight: 500; font-size: 14px; position: relative; }
.nav a:hover { background: rgba(255,255,255,.1); text-decoration: none; color: #fff; }
.nav a.ativo { background: rgba(255,255,255,.16); color: #fff; }
.badge { display: inline-block; min-width: 18px; padding: 0 6px; border-radius: 9px; background: #ff6b5b; color: #fff; font-size: 11px; font-weight: 700; line-height: 18px; text-align: center; margin-left: 4px; }
.usuario { display: flex; align-items: center; gap: 10px; font-size: 13px; color: #d6e6f8; white-space: nowrap; }
.usuario button { background: transparent; border: 1px solid rgba(255,255,255,.35); color: #fff; padding: 5px 10px; border-radius: 7px; cursor: pointer; font: inherit; }
.usuario button:hover { background: rgba(255,255,255,.1); }

.pagina { max-width: 1200px; margin: 0 auto; padding: 20px 16px 64px; }
.cabeca { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }
.cabeca .sub { color: var(--suave); font-size: 14px; margin-top: 2px; }
.voltar { display: inline-flex; align-items: center; gap: 4px; color: var(--suave); font-size: 14px; margin-bottom: 8px; }

/* ---------- Cartões e grade ---------- */
.cartao { background: var(--cartao); border: 1px solid var(--borda); border-radius: var(--raio); box-shadow: var(--sombra); }
.cartao > .cab { display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 14px 16px; border-bottom: 1px solid var(--borda); }
.cartao > .corpo { padding: 16px; }
.grade { display: grid; grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); gap: 16px; align-items: start; }
.coluna { display: grid; gap: 16px; min-width: 0; grid-template-columns: minmax(0, 1fr); }
@media (max-width: 900px) { .grade { grid-template-columns: minmax(0, 1fr); } }

.campos { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 14px 20px; }
.campo-v .rot { font-size: 12px; color: var(--suave); font-weight: 500; }
.campo-v .val { margin-top: 2px; white-space: pre-wrap; word-break: break-word; }
.campo-v .val.vazio { color: #a0a9b6; }
.campo-v.largo { grid-column: 1 / -1; }

/* ---------- Botões ---------- */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; border: 1px solid var(--borda); background: #fff; color: var(--texto); padding: 8px 14px; border-radius: 8px; font: inherit; font-weight: 500; font-size: 14px; cursor: pointer; white-space: nowrap; min-height: 38px; }
.btn:hover { background: #f6f8fb; text-decoration: none; }
.btn:disabled { opacity: .55; cursor: not-allowed; }
.btn.prim { background: var(--azul); border-color: var(--azul); color: #fff; }
.btn.prim:hover { background: var(--azul-escuro); }
.btn.verde { background: var(--verde); border-color: var(--verde); color: #fff; }
.btn.perigo { color: var(--vermelho); border-color: #f1c4bf; }
.btn.perigo:hover { background: var(--vermelho-claro); }
.btn.peq { padding: 4px 10px; min-height: 30px; font-size: 13px; }
.btn.link { border: none; background: none; color: var(--azul); padding: 4px 6px; min-height: 0; }
.acoes { display: flex; gap: 8px; flex-wrap: wrap; }

/* ---------- Formulários ---------- */
label.f { display: grid; gap: 5px; font-size: 13px; font-weight: 500; color: var(--suave); }
input, select, textarea { font: inherit; font-size: 15px; color: var(--texto); background: #fff; border: 1px solid #cfd6df; border-radius: 8px; padding: 9px 11px; width: 100%; }
input:focus, select:focus, textarea:focus { outline: 2px solid #9cc5f0; border-color: var(--azul); }
textarea { min-height: 80px; resize: vertical; }
.form { display: grid; gap: 14px; }
.form .linha { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 14px; }
.check { display: flex; align-items: center; gap: 8px; font-size: 14px; color: var(--texto); font-weight: 400; }
.check input { width: 18px; height: 18px; }
.alternador { display: inline-flex; background: #e9edf2; border-radius: 9px; padding: 3px; }
.alternador button { border: none; background: none; font: inherit; font-weight: 500; padding: 7px 16px; border-radius: 7px; cursor: pointer; color: var(--suave); }
.alternador button.ativo { background: #fff; color: var(--texto); box-shadow: var(--sombra); }
.ajuda { font-size: 13px; color: var(--suave); }
.erro-txt { color: var(--vermelho); font-size: 14px; }

/* ---------- Busca com sugestões ---------- */
.busca { position: relative; }
.sugestoes { position: absolute; left: 0; right: 0; top: calc(100% + 4px); background: #fff; border: 1px solid var(--borda); border-radius: 8px; box-shadow: 0 8px 24px rgba(16,24,40,.12); z-index: 30; max-height: 300px; overflow: auto; }
.sugestoes button { display: block; width: 100%; text-align: left; border: none; background: none; padding: 9px 12px; font: inherit; cursor: pointer; border-bottom: 1px solid #f0f2f5; }
.sugestoes button:hover, .sugestoes button:focus { background: var(--azul-claro); outline: none; }
.sugestoes .s2 { font-size: 12px; color: var(--suave); }
.sugestoes .nada { padding: 10px 12px; color: var(--suave); font-size: 14px; }

/* ---------- Filtros e lista ---------- */
.filtros { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin-bottom: 14px; }
.filtros input[type=search] { max-width: 320px; }
.filtros select { width: auto; }
.chips { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 14px; }
.chip { border: 1px solid var(--borda); background: #fff; border-radius: 999px; padding: 4px 11px; font: inherit; font-size: 13px; cursor: pointer; color: var(--suave); }
.chip b { color: var(--texto); margin-left: 4px; }
.chip.ativo { background: var(--azul); border-color: var(--azul); color: #fff; }
.chip.ativo b { color: #fff; }

table.tab { width: 100%; border-collapse: collapse; }
.tab th { text-align: left; font-size: 12px; font-weight: 600; color: var(--suave); text-transform: uppercase; letter-spacing: .03em; padding: 10px 12px; border-bottom: 1px solid var(--borda); background: #fafbfc; }
.tab td { padding: 11px 12px; border-bottom: 1px solid #eef1f4; vertical-align: middle; }
.tab tr:last-child td { border-bottom: none; }
.tab tr.clica { cursor: pointer; }
.tab tr.clica:hover td { background: #f7fafd; }
.tab .num { font-variant-numeric: tabular-nums; text-align: right; white-space: nowrap; }
.tab .nowrap { white-space: nowrap; }
.tab td .s2 { font-size: 13px; color: var(--suave); }
.rolagem { overflow-x: auto; }
.vazio-lista { padding: 36px 16px; text-align: center; color: var(--suave); }

@media (max-width: 720px) {
  .tab.resp thead { display: none; }
  .tab.resp tr { display: grid; grid-template-columns: 1fr auto; gap: 2px 10px; padding: 12px; border-bottom: 1px solid #eef1f4; }
  .tab.resp td { border: none; padding: 0; }
  .tab.resp td.esconde-m { display: none; }
  .tab.resp td[data-r] { grid-column: 1 / -1; }
}

/* ---------- Status ---------- */
.st { display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; border-radius: 999px; font-size: 12.5px; font-weight: 600; white-space: nowrap; background: #eef1f5; color: #475467; }
.st::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.st.azul { background: var(--azul-claro); color: var(--azul); }
.st.ambar { background: var(--ambar-claro); color: var(--ambar); }
.st.verde { background: var(--verde-claro); color: var(--verde); }
.st.vermelho { background: var(--vermelho-claro); color: var(--vermelho); }
.st.roxo { background: var(--roxo-claro); color: var(--roxo); }
.tipo { display: inline-block; font-size: 11px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; padding: 2px 7px; border-radius: 5px; }
.tipo.campo { background: #e6f0ff; color: #1d4ed8; }
.tipo.oficina { background: #fff1e6; color: #b45309; }

/* ---------- Mídias ---------- */
.galeria { display: grid; grid-template-columns: repeat(auto-fill, minmax(140px, 1fr)); gap: 10px; }
.midia { position: relative; border-radius: 8px; overflow: hidden; background: #e9edf2; aspect-ratio: 4 / 3; }
.midia img, .midia video { width: 100%; height: 100%; object-fit: cover; display: block; }
.midia .leg { position: absolute; left: 0; right: 0; bottom: 0; padding: 4px 8px; font-size: 11.5px; color: #fff; background: linear-gradient(transparent, rgba(0,0,0,.65)); }
.midia .rem { position: absolute; top: 6px; right: 6px; border: none; background: rgba(0,0,0,.55); color: #fff; width: 26px; height: 26px; border-radius: 50%; cursor: pointer; font-size: 14px; line-height: 1; }
.previas { display: flex; flex-wrap: wrap; gap: 8px; }
.previas img { width: 84px; height: 64px; object-fit: cover; border-radius: 6px; }

/* ---------- Histórico ---------- */
.linha-tempo { list-style: none; margin: 0; padding: 0; }
.linha-tempo li { position: relative; padding: 0 0 14px 18px; font-size: 14px; }
.linha-tempo li::before { content: ""; position: absolute; left: 3px; top: 7px; width: 7px; height: 7px; border-radius: 50%; background: #9fb3c8; }
.linha-tempo li::after { content: ""; position: absolute; left: 6px; top: 16px; bottom: 0; width: 1px; background: var(--borda); }
.linha-tempo li:last-child::after { display: none; }
.linha-tempo .quando { font-size: 12px; color: var(--suave); }

/* ---------- Caixa de entrada ---------- */
.caixa { display: grid; grid-template-columns: 320px minmax(0, 1fr); min-height: 560px; overflow: hidden; }
.caixa .lista-conv { border-right: 1px solid var(--borda); overflow-y: auto; max-height: 75vh; }
.conv { display: block; padding: 12px 14px; border-bottom: 1px solid #eef1f4; color: var(--texto); }
.conv:hover { background: #f7fafd; text-decoration: none; }
.conv.ativo { background: var(--azul-claro); }
.conv .l1 { display: flex; justify-content: space-between; gap: 8px; font-weight: 600; }
.conv .l2 { font-size: 13px; color: var(--suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.conv .quando { font-size: 12px; color: var(--suave); font-weight: 400; }
.chat { display: flex; flex-direction: column; min-width: 0; }
.chat .cab { padding: 12px 16px; border-bottom: 1px solid var(--borda); display: flex; justify-content: space-between; gap: 10px; flex-wrap: wrap; align-items: center; }
.msgs { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 8px; background: #f7f8fa; max-height: 60vh; }
.bolha { max-width: 78%; padding: 8px 12px; border-radius: 12px; font-size: 14px; white-space: pre-wrap; word-break: break-word; box-shadow: 0 1px 1px rgba(0,0,0,.05); }
.bolha.entrada { background: #fff; align-self: flex-start; border-top-left-radius: 4px; }
.bolha.saida { background: #dcf3e4; align-self: flex-end; border-top-right-radius: 4px; }
.bolha.caixa-destaque { outline: 2px solid #ffc36b; }
.bolha .meta { font-size: 11px; color: var(--suave); margin-top: 3px; }
.responder { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--borda); align-items: flex-end; }
.responder textarea { min-height: 44px; height: 44px; }
.alerta { padding: 10px 14px; border-radius: 8px; font-size: 14px; }
.alerta.amarelo { background: var(--ambar-claro); color: #6b4300; }
.alerta.verde { background: var(--verde-claro); color: #145c33; }
.alerta.vermelho { background: var(--vermelho-claro); color: #8a2116; }
.alerta.azul { background: var(--azul-claro); color: var(--azul-escuro); }
@media (max-width: 760px) {
  .caixa { grid-template-columns: 1fr; }
  .caixa.com-chat .lista-conv { display: none; }
  .caixa:not(.com-chat) .chat { display: none; }
}

/* ---------- Login ---------- */
.login { min-height: 100vh; display: grid; place-items: center; padding: 16px; background: linear-gradient(160deg, #0d549e 0%, #093d74 55%, #072f5a 100%); }
.login .cartao { width: 100%; max-width: 380px; padding: 28px; }
.login .marca-l { display: flex; align-items: center; gap: 10px; margin-bottom: 20px; font-weight: 700; font-size: 20px; }
.login .marca-l img { width: 36px; height: 36px; }

/* ---------- Avisos e modal ---------- */
.aviso { position: fixed; left: 50%; bottom: 20px; transform: translateX(-50%) translateY(120%); background: #18202b; color: #fff; padding: 10px 16px; border-radius: 9px; font-size: 14px; box-shadow: 0 8px 24px rgba(0,0,0,.2); transition: transform .2s, opacity .2s; z-index: 100; opacity: 0; pointer-events: none; max-width: calc(100% - 32px); }
.aviso.mostrar { transform: translateX(-50%) translateY(0); opacity: 1; }
.aviso.erro { background: var(--vermelho); }
.fundo-modal { position: fixed; inset: 0; background: rgba(16,24,40,.45); display: grid; place-items: center; padding: 16px; z-index: 50; }
.modal { background: #fff; border-radius: 12px; width: 100%; max-width: 520px; max-height: calc(100vh - 32px); overflow: auto; box-shadow: 0 20px 50px rgba(0,0,0,.25); }
.modal .cab { padding: 16px 18px; border-bottom: 1px solid var(--borda); display: flex; justify-content: space-between; align-items: center; }
.modal .corpo { padding: 18px; }
.modal .rodape { padding: 12px 18px; border-top: 1px solid var(--borda); display: flex; justify-content: flex-end; gap: 8px; }
.x { border: none; background: none; font-size: 22px; line-height: 1; cursor: pointer; color: var(--suave); }

.resumo-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 18px; }
.resumo-cards .cartao { padding: 14px 16px; }
.resumo-cards .n { font-size: 26px; font-weight: 700; }
.resumo-cards .r { font-size: 13px; color: var(--suave); }

@media (max-width: 600px) {
  .topo-int { gap: 10px; }
  .marca span { display: none; }
  .usuario .nome { display: none; }
  .pagina { padding: 16px 12px 64px; }
}